XIONG ZHANZHI
Word Search Support
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Frequently asked questions
How do I restore my purchases?
Open Settings in the app and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy.
How do I get a refund?
Purchases are processed by Apple. You can request a refund at reportaproblem.apple.com.
Can I stop personalized ads?
Yes. On iPhone and iPad, choose Ask App Not to Track when prompted, or turn off Allow Apps to Request to Track in Settings > Privacy & Security > Tracking. You will still see ads, but they will not be personalized.
My game progress is missing.
Completed levels and leaderboard scores sync only after you sign in with Apple, using the same Apple Account on each device. Coins earned from tasks, ads, daily login and daily quests stay on that device and are removed if you delete the app. Gems you bought are restored with that Apple Account.
What is the difference between coins and gems?
Coins from tasks, watching ads, daily login and daily quests stay on the device. Gems bought in the app sync across your devices when you are signed in with Apple. Non-consumable purchases are restored by Apple with Restore Purchases.